Shipping policy

Shipping Policy

Last updated: July 9, 2026

1. Order Processing Times

• Orders are processed Monday–Friday, 9 AM–5 PM (ET), excluding U.S. federal holidays.
• Orders placed before 12 PM ET generally ship within 1–2 business days.
• During high‑volume periods (e.g., sales, holidays) processing may take an additional 1–2 business days.

2. Shipping Rates & Delivery Estimates (Domestic – United States)

Service	Carrier*	Transit Time**	Cost
Standard	USPS Ground Advantage / UPS SurePost	3–5 business days	$5.95 or FREE on orders $75 USD+
Expedited	UPS Ground	2–3 business days	$12.95
Express	UPS 2nd Day Air	1–2 business days	$24.95

*Carrier selection is based on package size, weight, and destination.
**Transit time begins after the order has shipped and does not include processing time.

3. Free Shipping Threshold

Standard shipping is automatically free on qualifying merchandise orders of $75 USD or more, after discounts and before tax.

4. Order Tracking

A shipping‑confirmation email containing your tracking number is sent once your package leaves our warehouse. Please allow up to 24 hours for the link to activate in the carrier’s system.

5. Address Accuracy & Undeliverable Packages

• Please verify that your shipping address is complete and correct (including apartment/suite numbers) at checkout.
• We are not responsible for delays or losses caused by incorrect or incomplete addresses.
• If a parcel is returned to us as undeliverable, we will contact you to arrange reshipment; additional postage may apply.

6. Lost or Damaged Packages

If your order is marked "delivered" but cannot be located, or arrives damaged:

Confirm the shipping address and check for a delivery notice from the carrier.
Contact the carrier to open an investigation.
Email us at support@riselie.com within 7 days of the delivery scan. We will assist with filing a claim and—when eligible—issue a replacement or refund.

7. Shipping Restrictions

We currently ship to all 50 U.S. states and Washington, D.C. We do not ship to U.S. territories, PO Boxes, APO/FPO/DPO addresses, freight forwarders, or international destinations at this time.

8. Taxes

Sales tax is charged on orders shipped to states where we are legally required to collect tax. The tax amount is calculated at checkout based on local regulations.

9. Holiday & Sale Periods

Processing and transit times may increase during peak seasons or promotional events. We recommend ordering early to avoid delays.

10. Contact

Questions about shipping? We’re here to help:
• Email: contatc@riselie.com
• Phone: +1 (888) 555‑0199 (Mon–Fri, 9 AM–5 PM ET)
• Chat: Live chat widget at riselie.com